Question 1

Do you provide plates, utensils, and napkins?

Accepted Answer

Yes, we provide all necessary items for service, including disposable plates, utensils, and napkins, so you won’t need to worry about anything.

Question 2

Can we take leftover pizzas  home?

Accepted Answer

Yes, we offer a takeout option for leftover pizzas. Contact us for more details on how we can arrange this service.

Question 3

How much space does the food truck require, and how long do you stay?

Accepted Answer

Our food truck is designed to fit in  parking space long 5 meters,  large 2.5 meters and can operate outdoors or indoors in ventilated spaces. We arrive approximately 60-75 minutes before the start time for setup and offer a standard two-hour service.

Question 4

How far do you travel, and are there additional fees?

Accepted Answer

Ciao Bella Catering is pleased to offer our catering services within a 35 km radius of our main location. For events beyond this area, additional travel fees may apply to cover transportation and logistical costs. Please contact us directly for a detailed quote tailored to your event's location.

Question 5

What happens in case of bad weather?

Accepted Answer

We are ready to operate in all weather conditions, except for extreme conditions like severe thunderstorms or high winds that could jeopardize safety. If weather conditions prevent us from operating, we offer the option to reschedule the event.

Question 6

Refund and Cancellation Policy

Accepted Answer

Cancellations made less than 30  days before the event are non-refundable, except in cases of emergencies. Please contact us for more details on our refund policy.

Question 7

Can I make changes to my booking?

Accepted Answer

Yes, at Ciao Bella Catering, we understand that plans can change. You can make changes to your booking by contacting our team directly. Please note that any amendments should be made at least 7 days prior to your event to ensure we can accommodate your new requirements. For last-minute changes, reach out to us as soon as possible, and we will do our best to assist you.

Question 8

What happens if the guest count changes on the event day?

Accepted Answer

At Ciao Bella Catering, we understand that plans can change. If the guest count differs on the day of the event, we will do our best to accommodate last-minute adjustments. For minor changes, we can often adapt with the resources on hand. However, for significant increases, while we will strive to provide additional servings, availability cannot be guaranteed, and additional charges may apply. Please inform us as soon as possible to help us better serve your needs.

Question 9

Can I extend the service beyond 2.5 hours?

Accepted Answer

Yes, you can extend the service beyond 2.5 hours based on availability and additional charges may apply.

Question 10

How does the service work during the event?

Accepted Answer

During the event, our team will set up the food truck, prepare and serve the delicious dishes, and ensure that your guests are well taken care of. We handle everything from start to finish, allowing you to relax and enjoy the event.

Question 11

What is the oven’s capacity in terms of pizza?

Accepted Answer

Our oven has the capacity to cook 3 pizzas at a time, ensuring efficient and timely service for your event.

Frequently asked questions